Having trouble with CarPlay on your Jeep? Look no further as we lay out things you can do to quickly fix this problem. It can be really frustrating when your Jeep’s CarPlay just doesn’t work anymore for no reason.
Fortunately, we made this guide just for you. Here are a few simple tricks to make your Jeeps’ CarPlay work again.
Why is CarPlay Not Working on your Jeep
Before trying any solution, make sure that your iPhone and your Jeep’s infotainment systems are both powered on. We also recommended checking the following guidelines below and verifying that none of these cases applies to you:
Is CarPlay supported in your region?
Unfortunately, CarPlay is not supported in all countries and regions, so you may have to take a look at Apple’s list of countries that support the use of CarPlay.
Is your Apple device running on iOS 7.1 or later versions?
iPhone models prior to the iPhone 5 series do not support CarPlay. Moreover, you should also check the iOS version because, aside from bug fixes, OS updates provide your iPhone with the drivers and software required to function more effectively, including the use of Apple CarPlay.
Is your Jeep model compatible with CarPlay?
Not all cars support the use of CarPlay. You may coordinate with your car dealer to know more about its compatibility with CarPlay. Or you may also check Apple’s list of compatible cars.
Is Siri and CarPlay turned on on your iPhone?
CarPlay relies on its hand-free scheme, so you will need to have Siri enabled, or else CarPlay will not worksmoothly. Furthermore, ensure that CarPlay is not restricted in its use.
If your CarPlay is still not working properly, give these following fixes a try:
Unable to connect to Wireless CarPlay
If your iPhone isn’t detected by CarPlay even when enabled, your Wi-Fi or Bluetooth might be disabled. It’s important to have both turned on to ensure a stable connection between your iPhone and the infotainment system.
If it is yet to connect, consider repeating the CarPlay setup by following these steps:
- Go to “Settings”.
- Go to “CarPlay” in “General”.
- Tap the name of your car
- Tap “Forget This Car”.
- Configure CarPlay
If it still fails to connect with Wireless CarPlay, there’s a possibility that your iPhone cannot establish a wireless connection with the Jeep’s head unit, or else this could be an OS or CarPlay bug.
You may use Wired CarPlay instead, or consider contacting Apple Support as they may have suggestions that may help with this problem.
Wired Apple CarPlay randomly stopped working
If your CarPlay suddenly stopped working and won’t reconnect after trying to re-plug multiple times, try these solutions:
Try a Different USB Cable or USB Port
If you’re having trouble with Wired Apple CarPlay, the following might be malfunctioning:
Try using a different cable to connect to the car’s infotainment system, preferably an Apple Certified cable.
Try using a different port if the car has more than one. Most ports that support CarPlay have a Smartphone or CarPlay logo beside them.
Disable USB Restriction Mode
Apple has a security feature in iOS that restricts the USB accessory from functioning if the device has been locked for more than an hour. Turning this off may prevent your iPhone from disconnecting from the system.
- Go to “Settings”
- Tap “Face ID & Passcode”
- Input your passcode
- Enable “USB Accessories” under the “Allow Access When Locked” section to disable USB Restriction mode.
Completely Reset the Connection Between the Infotainment System and the iPhone
One of the most common troubleshooting activities is fully resetting the system. Follow these 10 easy steps in order to fully reset the connection between the iPhone and the Jeep’s infotainment system:
- Remove all Uconnect references from your iPhone (CarPlay and Bluetooth
- In Uconnect, delete all iPhone references
- Restart your iPhone
NOTE: Restarting the infotainment system may also help clear up glitches that might be resulting in CarPlay not working properly. It’s best to use the manual as a reference as the re-starting procedure may differ for each Jeep model.
- Make sure to only use Apple-certified cables
- Re-connect your iPhone to the Uconnect system
NOTE: Follow the instructions on your iPhone and Uconnect screens to finish the connection.
- Open the phone app on the Uconnect infotainment system display
- Select “Pairing” from the menu bar
- Select “Smartphone Projection Manager”
- Enable “Smartphone Mirroring”
- Enable “Apple CarPlay” and then “Connect Device”.
CarPlay does not work when the iPhone is locked
Make sure to enable CarPlay while the device is locked by following these steps:
- Go to “Settings”
- Tap to “General”
- Tap to “CarPlay”
- Select your car’s name from the list
- Enable “Allow CarPlay while Locked”
CarPlay really provides an ease to its users; indeed, the combination of safe and smart. However, if it doesn’t work the way it should, it can really be stressful.
Hopefully, these suggestions will provide you with answers to get it functioning again. How about taking a look at some of our answers to what people usually ask related to Jeep CarPlay?
People Also Asked
How to Soft Reset the Uconnect 5.0 system?
A Soft Reset is usually done to provide easy fixes to minor Bluetooth or navigation concerns without clearing out your customized settings. To do a soft reset, perform these easy steps:
- Park your vehicle and ensure that it is in “Run” mode
- Simultaneously press and hold the buttons of the volume and turner knobs for about 10 to 20 seconds.
- Your car’s brand name will flash on the screen before going completely dark
- Wait until the main page of Uconnect returns
How to Hard Reset the Uconnect 5.0 system?
A Hard reset is done to restore your car’s system to factory settings, thus clearing out any customized functions. To perform a hard reset, follow these easy steps:
- Simultaneously press the hot and coup up and down buttons for at least 5 seconds
- Select the reset to factory default option in the pop-up menu
- Wait until the system finish rebooting
How do I determine my Jeep’s Uconnect system?
Most Uconnect systems are usually identifiable by sales code and are labeled in the lower right corner of the head unit. However, relatively newer Uconnect systems don’t have these labels and can be identified by:
- Size of the screen
e.g. Uconnect 5.0 has a 5.0-inch touchscreen while Uconnect 8.4 has an 8.4-inch touchscreen
e.g. The difference between Uconnect 4.3 and 4.3S is the presence of SAT (Satellite Radio) indication on the band button in Uconnect 4.3S.
|Uconnect System||Sales Code||Features|
|Uconnect 130/RES||RES||No Voice Command (VC)|
|Uconnect 3.0/RA1||RA1||No Voice Command (VC)|
|Uconnect 4.3/RHA||RHA||No Satellite Radio indication|
|Uconnect 4.3S/REB||REB||has Satellite Radio indication|
|Uconnect 5.0/RA2||RA2||with hard keys for Radio, Media, etc.|
|Uconnect 8.4/RE2||RE2||No Navigation (Nav) Button|
|Uconnect 8.4A/RA3||RA3||has Nav, VC, SiriusXM Satellite Radio|
|Uconnect 8.4AN/RA4||RA4||has Nav, VC, SiriusXM Satellite Radio|
|Uconnect 8.4N/RB5||RB5||has Navigation (Nav) Button|
What to do when Uconnect Bluetooth is not working?
Aside from restarting your phone, deleting pairing history in both Uconnect and phone settings, and updating the software as suggested above, you may also try these fixes:
- Reset Uconnect
- Make sure your phone is set to “discoverable”
- Disconnect other devices paired with Uconnect
Why is my Jeep radio screen black/not turning on?
This problem could possibly be caused by a firmware glitch, short circuit, or worse, physical damage to the screen. I suggest trying these fixes:
- Perform Soft or Hard Reset
- Upgrade your Firmware
- Replace your Screen
How do I reset my Jeep radio screen?
It is highly recommended to use your car’s manual as a reference as it may differ from each Jeep model. However, for a quick and easy fix, you may also try doing these steps:
- Turn off your vehicle and wait until the Uconnect display completely disappear
- Open and Close the driver’s door
- Re-start the vehicle