[Solved] Chrysler Pacifica Screen Not Working (Here are the Ways to Fix!)

Chrysler Pacifica is one of the top options when it comes to reliable and innovative minivans. It has a superb infotainment system featuring entertainment, navigation, voice command, and smartphone integration that will make your every driving journey exciting!

But what if this screen stops working when you need it the most? What are the possible fixes without spending too much?

Causes Why Chrysler Pacifica Screen Is Not Working

Chrysler Pacifica is equipped with the Uconnect infotainment system through a lustrous touchscreen display on the van’s dashboard. There are even optional rear-seat touchscreens for entertaining your passengers at the back. Such a good steal, right?

This system can surely offer great convenience, thus, you shall be extremely distressed if one day your Chrysler Pacifica Screen stops working! You might think all day about the culprits of your screen malfunction.

Check the list below and discover the causes of why the Chrysler Pacifica screen is not working.

  • There is a power supply issue or the fuse is blown up
  • The connectors are disconnected or damaged
  • There is a short circuit
  • There are bugs in Uconnect’s operating system
  • Uconnect’s operating system is outdated
  • The screen is damaged

How To Fix The Chrysler Pacifica Screen That Is Not Working?

You can fix the Chrysler Pacifica screen that is not working by checking and repairing its fuse and connectors/wirings. You can also update or reinstall the Uconnect software, reboot the screen itself, or just purchase a new screen.

You should check any possible electrical problems causing your screen to not function properly.

A blown-up or defective fuse is one of the common reasons for your agony right now! To repair this, check the fuse panel and unplug the fuse that is powering up the screen. After 30 seconds, put the fuse back in. If the fuse is defective already, you should replace it with a new one.

The Chrysler Pacifica screen’s malfunction can also be due to a short circuit. To fix this, you need to check the wiring harness and fix any loose connections or damaged wires. If you do not know how to do this, it is recommended to seek the help of a professional mechanic to prevent any further damage.

DVD screen not working

If the DVD screen of your Chrysler Pacifica is on the fritz, the solution can also be found in the fuse box!

First, turn off your car before opening its hood and starting the repair. Once the hood is lifted, open the fuse box by unlocking the two buttons on the top side of it.

Inside the box, you will see the fuse and search for the blue 15 amp fuse which is for the DVD and video routing module (VRM). Pull out this blue fuse and put it back again after a couple of seconds.

If the DVD screen still does not work, the blue fuse might be defective already; thus, you should replace the fuse with a new one then.

Flickering screen

A flickering screen is also a usual pain in the Chrysler Pacifica. This trouble can be a result of a pestering bug in the Uconnect software!

What you can do to exterminate this bug is to update the Uconnect software. The easiest way to update is to bring your car to your dealer and have its service center technicians do the job. You can consider this if you have an appointment for important maintenance where conducting software updates will not be a bother.

If you are too busy and have no plans in visiting your car dealer sooner, worry not as you can easily do the revamping by yourself in the comfort of your home.

First, you should check if there is an important update for your Uconnect by visiting the website “https://www.driveuconnect.com/support/software-update.html“. You will be needing the vehicle identification number of your Chrysler Pacifica to continue with the process.

If there are available updates, simply follow the instructions to successfully download the files for updating.

Once done, you need to transfer the downloaded files to a flash drive which you will then connect to your car’s infotainment system. Take note that you should do the updating while your Chrysler Pacifica is in park mode.

Once you plug in the flash drive to the infotainment system, you should see on the screen the notification about the new software version that you are about to install. Make sure that the version that you have downloaded is higher than the one that you are presently running in your Uconnect.

Frozen screen

A frozen screen can truly make you lose your temper as you do not know how long you have to wait until it works again! This problem can be merely resolved by rebooting the screen in just a minute.

Simply press the volume/power button and tune button together and hold for 10 seconds until the screen turns off. Once off, the screen shall light up and turn on again, indicating that the rebooting process is done. You can now try to operate the Chrysler Pacifica screen to check if it rebooted successfully.

You can also do a hard reset if your screen keeps on freezing every time you navigate it. A hard reset is being considered if you might be experiencing a more serious problem with your screen. This shall restore the Uconnect infotainment system to factory settings which shall wipe any presets.

To do this, you should start by disconnecting the battery of your Chrysler Pacifica; always disconnect the negative battery terminal first before the positive. Tie the positive terminal over the negative terminal using a rope, string, wire, or zip tie. Cover the terminals with clean towels to prevent them from touching the battery.

Next, remove the TIPM and be careful when removing the plugs/clips. Once removed, wait for 2 to 3 hours or even overnight for the capacitors to completely drain. After hours of waiting, you can reconnect your old TIPM or even replace it if needed.

The screen not turning on

If the Chrysler Pacifica screen is not powering up anymore, it may be damaged critically. If after doing all the suggested fixes it remains black or black without any trace of power, you might need to replace it with a new one.

A screen like this is most probably damaged internally that could not be patched by professionals. Or if they can, it will cost you a hefty sum of money that it would be better to just buy a new one.

People Also Asked

How do I reset my Chrysler Pacifica screen?

To reset your Chrysler Pacifica screen, park your car first and put it in “Run” mode. Press the volume and turner buttons simultaneously for approximately 10 to 20 seconds.

The brand name of your car will pop up on the screen and then it will go black again. After a while, the Chrysler brand name will be shown again and you will be directed to the main page of Uconnect.

Where is the fuse box on a Chrysler Pacifica?

The fuse box of a Chrysler Pacifica is located in the engine compartment. Upon opening the hood, you can see it on the upper left side near the battery.


FCA US LLC. (2022). Uconnect® For Chrysler – System Updates & How-To Videos. Uconnect. https://www.driveuconnect.com/support/chrysler.html